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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from richmonds-co.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 14.

HOW DO I PLACE AN ORDER?

Simply add the items that you would like to purchase to your cart and proceed to checkout. You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@richmonds-co.com

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 72 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.

HOW LONG DOES THE DELIVERY TAKE?

The estimated delivery time is between 10-20 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship worldwide except for the following countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

WHAT IS THE RETURNS AND EXCHANGE POLICY?

You have the right to return all orders bought directly from Richmonds & Co except customised orders within 45 days of receiving the item. If you have exceeded the 45 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

WHAT IS YOUR WARRANTY POLICY?

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://richmonds-co.com/pages/purchase-information

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

CAN I CHANGE MY DELIVERY ADDRESS OR DELIVERY DATE?

If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to support@richmonds-co.com with your order number in the subject line and your full name and new address in the body of the email. If choosing to edit any items in your order, please include the new preferred item's size, style, and color in your email so we can make the changes right away. Orders tend to ship the same day, so once an order is placed, there is no guarantee we will be able to make any changes. Please double check all information before confirming your order. Once your order has been processed for shipment, we are not able to change the delivery address, cancel the order, or adjust the shipping method. Thank you for understanding.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION. WHAT DO I DO?

Once you have placed your order, you will receive an email from Richmonds & Co. Please check in your spam folder too. If you have not received the email, please contact us via email at support@richmonds-co.com

MY CARD HAS BEEN CHARGED BUT I HAVE NOT RECEIVED AN ORDER CONFIRMATION

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@richmonds-co.com

HOW LONG DOES THE DELIVERY TAKE?

The shipping time consists of two sections - Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. We use a high security checkout procedure on our site to protect both the customer and Richmonds & co. This extends our processing time to 5 days as we fully verify our customers and fulfill orders. Following this your package will arrive between 10-20 business days depending on your geographic location

WHAT ARE THE SHIPPING COSTS?

Shipping charges can start from 15USD which may vary according to the weight of the package and location. Shipping is free for orders above 150USD.

DO I NEED TO PAY FOR IMPORT VAT/TAX/CUSTOMS?

Depending on your country, you may need to pay for custom or VAT charges. You can find more information on our website
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DELIVERY TIME

Estimated delivery time for none customized products in stock is 5 -12 business days depending on the destination country.

 SHIPPING COSTS

Our worldwide shipping rate is $29 for orders below $149 and complimentary shipping on orders over $150.

 CUSTOM DUTIES & TAXES

Customs duties and taxes are not included in the product prices, customers outside EU are liable to pay inbound duties and taxes in accordance with the regulations of their country.

 RETURNS

Returns and exchanges are accepted within 45 days from the delivery date. Unfortunately we can’t offer you a refund or exchange for customized, used or discounted products.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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