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Terms of Service

By using our website, you agree to be bound by Richmonds & Co Terms & Conditions, as stated below. If you do not agree with all of these Terms, please exit this Site. Richmonds & Co reserve the right to, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.

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COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY PROTECTION:

This Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights. See separate copyright and trademark notice for further information.

Richmonds & Co is not affiliated with Apple Inc. Logos and trademarks are the registered intellectual property of Apple Inc.

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SUBMISSIONS

You agree that any and all suggestions, designs, concepts, photographs, testimonials, and other items or materials (except for your personal information) disclosed or submitted to Richmonds & Co through this Site or by other means ("Submissions") are neither confidential nor proprietary to you. All submissions become Richmonds & Co property upon submission to Richmonds & Co. By making a Submission to Richmonds & Co, you assign to Richmonds & Co all rights, title and interests, including copyrights, in the Submission. Richmonds & Co has no obligation (i) to keep any Submission confidential; (ii) to pay you or anyone any compensation for any Submission or for using a Submission; or (iii) to respond to or acknowledge any Submission. You represent and warrant that no Submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making a Submission, you agree that Richmonds & Co has the right (but not the obligation) to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any Submission you make.

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DISCLAIMER

Material in this Site may contain inaccuracies or typographical errors. Richmonds & Co is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.

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NO WARRANTIES

This site and the contents of this site are provided on an "as is" and "as available" basis. Richmonds & Co makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. Richmonds & Co does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Richmonds & Co shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

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LIMITATIONS OF LIABILITY AND INDEMNITY

In no event shall Richmonds & Co be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Richmonds & Co has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

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ILLEGAL ACTS

It is a crime to use a false name or a known invalid Paypal to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

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COTRAT FOR THE SUPPLY OF PRODUCTS OR SERVICES

The display of goods on the Richmonds & Co site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Richmonds & Co unless, and until, an email is sent by Richmonds & Co to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by Richmonds & Co of your offer to buy goods or services from Richmonds & Co and this acceptance is effective regardless of whether or not you receive the e-mail.

Richmonds & Co are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information is subject to change without notice.

Copyright © 2023 f. All rights reserved.

HOW DO I PLACE AN ORDER?

Simply add the items that you would like to purchase to your cart and proceed to checkout. You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is support@richmonds-co.com

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 72 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.

HOW LONG DOES THE DELIVERY TAKE?

The estimated delivery time is between 10-20 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship worldwide except for the following countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania and Turkey.

WHAT IS THE RETURNS AND EXCHANGE POLICY?

You have the right to return all orders bought directly from Richmonds & Co except customised orders within 45 days of receiving the item. If you have exceeded the 45 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

WHAT IS YOUR WARRANTY POLICY?

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://richmonds-co.com/pages/purchase-information

HOW DO I ADJUST THE STRAP?

We have this information available in a care and maintenance booklet that is included in the watch case box.

CAN I CHANGE MY DELIVERY ADDRESS OR DELIVERY DATE?

If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to support@richmonds-co.com with your order number in the subject line and your full name and new address in the body of the email. If choosing to edit any items in your order, please include the new preferred item's size, style, and color in your email so we can make the changes right away. Orders tend to ship the same day, so once an order is placed, there is no guarantee we will be able to make any changes. Please double check all information before confirming your order. Once your order has been processed for shipment, we are not able to change the delivery address, cancel the order, or adjust the shipping method. Thank you for understanding.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION. WHAT DO I DO?

Once you have placed your order, you will receive an email from Richmonds & Co. Please check in your spam folder too. If you have not received the email, please contact us via email at support@richmonds-co.com

MY CARD HAS BEEN CHARGED BUT I HAVE NOT RECEIVED AN ORDER CONFIRMATION

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at support@richmonds-co.com

HOW LONG DOES THE DELIVERY TAKE?

The shipping time consists of two sections - Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. We use a high security checkout procedure on our site to protect both the customer and Richmonds & co. This extends our processing time to 5 days as we fully verify our customers and fulfill orders. Following this your package will arrive between 10-20 business days depending on your geographic location

WHAT ARE THE SHIPPING COSTS?

Shipping charges can start from 15USD which may vary according to the weight of the package and location. Shipping is free for orders above 150USD.

DO I NEED TO PAY FOR IMPORT VAT/TAX/CUSTOMS?

Depending on your country, you may need to pay for custom or VAT charges. You can find more information on our website
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DELIVERY TIME

Estimated delivery time for none customized products in stock is 5 -12 business days depending on the destination country.

 SHIPPING COSTS

Our worldwide shipping rate is $29 for orders below $149 and complimentary shipping on orders over $150.

 CUSTOM DUTIES & TAXES

Customs duties and taxes are not included in the product prices, customers outside EU are liable to pay inbound duties and taxes in accordance with the regulations of their country.

 RETURNS

Returns and exchanges are accepted within 45 days from the delivery date. Unfortunately we can’t offer you a refund or exchange for customized, used or discounted products.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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